FAQ
Damaged Prints
If your print arrives damaged, there’s no need to worry. We’ll gladly send you a replacement at no extra cost, and typically, you won’t need to return the damaged item.
Order Changes & Cancellations
You have 24 hours from the time of purchase to request any changes or cancellations to your order.
To cancel, simply email us at selly@sellygardner.com with the subject “CANCEL ORDER” and include your FULL NAME.
To modify your order, email us with “MODIFY MY ORDER” in the subject line, along with your FULL NAME.
After 24 hours, your order will enter production, and changes or cancellations can no longer be processed. As our prints are made to order, we cannot accept returns on cancellations.
Shipping Locations
We aim to deliver your print as efficiently as possible by shipping it from the nearest facility, minimising delays, reducing carbon impact, and avoiding additional customs fees:
Shipping Times
Each print is carefully made to order, ensuring the highest level of craftsmanship. Production begins as soon as your order is placed.
Expected Delivery Times: Most orders typically arrive within 5-14 business days, depending on your location and selected shipping option.
Need it faster? Please email selly@sellygardner.com or call 07986476021to discuss your desired delivery timeframe.
Shipping Costs
Shipping fees range from £5 to £30, calculated during checkout.
For international destinations, shipping costs are calculated based on your location, order size, and quantity of items. You can view an estimate of shipping fees before completing your purchase.
Print Measurements
Framed Print with Mat – The printed area will be slightly smaller to fit within the mat, with minimal cropping if necessary. The print will extend to the edges of the mat. Frames for the Open Edition prints will have a 1.4” mat, and frames for the Limited Edition series’ will feature a 2” mat.
Framed Print without Mat – The print size corresponds to the size of the glass, not including the width of the frame (0.7”).
Rolled Prints (No Frame) – The print size is edge-to-edge and does not include a mat or white border.
For framed options, the print size is based on the glass dimensions. If you select a mat, the print size will be reduced to fit the mat’s edges, with only minimal cropping to maintain a proper fit.
Print and frame quality
Our prints and frames are made to museum-quality standards, using only the highest-grade materials.
Custom Sizes and Material Options Available
If you require different size or material options we offer bespoke sizes, frame styles, colors, and materials (such as canvas, metal, and more). Please contact us to discuss your requirements.